NSW Fair Trading received 965 complaints about strata agents in the five years to 2023, most commonly related to rules of conduct and finances. In the past year, there were 273 complaints against strata agents, compared to 16 against strata executive committees and 43 against strata owners corporations.
Owners Corporation Network Executive Director Karen Stiles said many owners were in “a world of pain” thanks to limited regulation over the sector.
“We certainly welcome more stringent regulation of strata managing agents and service providers, including building managers,” she said.
Stiles said the NSW Strata Commissioner needed greater resourcing to ensure compliance.
“What’s missing is an audit team. We want boots on the ground, making audit teams visible to make sure people are complying,” she said.
Related content: https://ocn.org.au/strata-law-reform/
Related content: https://ocn.org.au/backroom-deals-in-strata-insurance-and-how-theyre-costing-you/
